Sensitive Personal Information

Some information described above may be sensitive personal information under California law, including government identifiers, account credentials, financial information, precise geolocation, racial or ethnic origin, religious beliefs, union membership, communications content, biometric information used for identification, health information, and information about sex life or sexual orientation. Royal uses sensitive personal information only as reasonably necessary to provide requested services, process housing or employment matters, verify eligibility, prevent fraud, protect safety, comply with law, or carry out other legally permitted purposes. Royal does not use or disclose sensitive personal information to infer characteristics about individuals except as permitted by law.

How We Collect Information

Royal may collect personal information from the following sources:

• Directly from you, your household members, authorized representatives, guarantors, references, visitors, job applicants, residents, and former residents.
• From property owners, prior property managers, housing authorities, government agencies, social-service organizations, supportive-service providers, employers, financial institutions, insurers, utility providers, and other organizations involved in housing or property operations.
• From screening providers, credit reporting agencies, background-check providers, fraud-prevention services, public records, and references, as permitted by law.
• Automatically from websites, portals, applications, emails, internet-connected systems, security systems, access controls, cookies, analytics tools, and similar technologies.
• From Royal employees, contractors, maintenance providers, security personnel, vendors, and other service providers who document transactions, communications, services, incidents, or property conditions.

How We Use Personal Information

Royal may use personal information for the following business and operational purposes:

• Provide information about available housing and respond to inquiries.
• Process applications, verify identity and eligibility, conduct lawful screening, manage waiting lists, and communicate application decisions.
• Prepare and administer leases, certifications, recertifications, subsidy records, reasonable accommodations, transfers, notices, and other housing records.
• Collect and process rent, deposits, charges, refunds, and other payments; maintain ledgers; and address delinquency or collections.
• Provide maintenance, resident services, supportive-housing coordination, customer service, emergency response, and property operations.
• Communicate by mail, email, telephone, text message, portal message, or other method about applications, tenancy, services, payments, emergencies, property notices, employment, or other requested matters, subject to applicable consent requirements.
• Maintain safety and security, manage property access, investigate incidents, prevent fraud, enforce agreements, and protect residents, visitors, employees, properties, and legal rights.
• Comply with fair-housing, affordable-housing, tax-credit, subsidy, recordkeeping, reporting, audit, employment, public-safety, and other legal or contractual requirements.
• Recruit and evaluate job applicants, administer employment-related processes, and manage contractors or vendors.
• Operate, secure, troubleshoot, measure, and improve our websites, portals, systems, communications, and services.
• Complete a merger, financing, reorganization, sale, transfer, or other business transaction, subject to applicable legal requirements.

How We Disclose Personal Information

Royal may disclose personal information when reasonably necessary for the purposes described in this policy. Recipients may include:

• Property owners, ownership representatives, lenders, investors, auditors, asset managers, and other parties responsible for a property or housing program.
• Housing authorities; federal, state, and local agencies; affordable-housing monitoring agencies; subsidy administrators; tax-credit or bond program participants; and other entities that fund, regulate, audit, or oversee housing.
• Service providers that support property management, leasing, screening, compliance, resident portals, payments, accounting, document storage, information technology, analytics, communications, utilities, maintenance, security, insurance, legal services, collections, or other operations.
• Social-service organizations, supportive-service providers, case managers, health or safety responders, and authorized representatives when permitted by law, required by a program, or authorized by you.
• Courts, attorneys, law enforcement, regulators, government authorities, or other parties when disclosure is required or permitted by law, needed to protect rights or safety, or necessary to investigate fraud or unlawful activity.
• A buyer, successor, lender, or other participant in a proposed or completed merger, sale, financing, reorganization, transfer, or similar business transaction.
• Other persons or organizations at your direction or with your consent.

Royal requires service providers to protect personal information and use it only for authorized purposes when required by law or contract. Third parties that independently determine how they use information may be governed by their own privacy notices.

Sale Sharing and Targeted Advertising

Royal does not sell personal information for monetary compensation. Royal’s website may use analytics, measurement, or advertising technologies that disclose identifiers, cookie or device information, and internet activity to technology providers. Depending on the technology and how it is configured, California law may treat some disclosures for cross-context behavioral advertising as sharing even when no money is exchanged.

Where applicable, you may opt out of the sale or sharing of personal information by using available website privacy controls, enabling a legally recognized opt-out preference signal such as Global Privacy Control, or contacting Royal. Royal will process qualifying opt-out preference signals as required by applicable law. Your choice may apply to the browser or device from which the signal is sent and, when you are signed in and identifiable, may also apply to the associated account as required by law.

Royal does not knowingly sell or share the personal information of consumers under 16 years of age.

Cookies Analytics and Online Technologies

Royal and its providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate and secure websites and portals, remember preferences, understand usage, measure performance, prevent fraud, and support communications or advertising. These technologies may collect device identifiers, Internet Protocol address, browser information, approximate location, referring pages, pages viewed, and interactions with website content or emails.

You can adjust browser settings to block or delete cookies. Some browsers or extensions also allow you to send a Global Privacy Control signal. Blocking certain technologies may affect website or portal features. Third-party portals, application platforms, payment systems, maps, videos, or embedded content may use their own technologies and privacy practices.

California Privacy Rights

If you are a California resident and the California Consumer Privacy Act applies to Royal’s processing of your personal information, you may have the rights described below. Other California privacy laws may provide additional rights or exemptions for certain information.

Right to know and access. Request the categories and specific pieces of personal information Royal has collected about you, the categories of sources, the purposes for collection or use, the categories of third parties to whom information was disclosed, and information about any sale or sharing.

Right to delete. Request deletion of personal information Royal collected from you, subject to legal exceptions, including records Royal must retain for housing, payment, security, legal, audit, or compliance purposes.

Right to correct. Request correction of inaccurate personal information maintained about you.

Right to opt out. Direct Royal not to sell or share personal information, including through a qualifying opt-out preference signal, where applicable.

Right to limit. Limit certain uses and disclosures of sensitive personal information when the right applies. Royal generally uses sensitive personal information only for permitted operational, safety, legal, housing, employment, or service purposes.

Right to non discrimination. Receive equal service and pricing and not be retaliated against for exercising an applicable privacy right. This right does not prevent Royal from complying with eligibility rules, leases, housing-program requirements, or other lawful obligations.

Submitting a Privacy Request

To submit an applicable privacy request, contact Royal by email, telephone, or mail using the information in the Contact Royal section. Please state that your request concerns privacy and describe the right you wish to exercise. Include your name, contact information, the property or service involved, and enough information for Royal to identify relevant records. Do not send a Social Security number, driver’s license number, bank information, password, medical documentation, or other highly sensitive information by ordinary email.

Royal may request additional information to verify your identity and protect your information from unauthorized disclosure. The information required for verification depends on the request and the sensitivity of the records. If Royal cannot verify a request, it may deny or limit the request as permitted by law. Royal will respond within the time required by applicable law and will explain any material denial.

You may use an authorized agent where permitted by law. Royal may require proof that you gave the agent signed permission and may ask you to verify your identity directly, unless the agent has a valid power of attorney or another legal exception applies.

Certain records may be exempt from a request or may need to be retained. Examples include information required to complete a transaction, administer a lease or housing program, comply with recordkeeping duties, detect fraud, maintain security, exercise legal rights, or meet other legal obligations.

Direct Marketing Requests

California Civil Code section 1798.83 may allow California residents to request information about certain disclosures of personal information to third parties for their own direct-marketing purposes. You may submit a request using the Contact Royal information below.

Communication Choices

You may unsubscribe from promotional emails by using the unsubscribe instructions in the message or by contacting Royal. You may also request changes to optional text-message or marketing preferences. Royal may continue to send non-promotional communications concerning an application, tenancy, payment, maintenance request, emergency, legal notice, property operation, account security, or other existing relationship.

Data Retention and Security

Royal retains personal information for as long as reasonably necessary for the purposes described in this policy, including housing and program administration, property operations, legal compliance, audits, dispute resolution, safety, fraud prevention, and enforcement of agreements. Retention periods vary by record type, property, funding program, legal requirement, and relationship with Royal. When information is no longer reasonably necessary, Royal may delete, destroy, or de-identify it consistent with applicable law and record-retention requirements.

Royal uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No system, transmission, or storage method is completely secure. You should use caution when sending information electronically and should not send highly sensitive information through ordinary email or an unsecured contact form.

Children’s Privacy

Royal’s general website is not directed to children under 13, and Royal does not knowingly collect personal information online directly from children under 13 without appropriate authorization. Housing records may contain information about minor household members when provided by a parent, guardian, applicant, resident, agency, or authorized representative for legitimate housing, program, safety, or legal purposes. If you believe a child submitted personal information directly through our general website without appropriate authorization, please contact Royal.

Third Party Services and Links

Royal’s websites and communications may link to or integrate with third-party websites, resident portals, application platforms, payment services, maps, social media, screening services, employment platforms, or other services. Royal does not control every third party’s privacy or security practices. Review the privacy notice of each third-party service before providing information. A link or integration does not make Royal responsible for the third party’s independent practices.

Changes to This Policy

Royal may update this Privacy Policy to reflect changes in law, technology, services, or business practices. The effective date at the beginning of the policy shows when it was last updated. Material changes will be communicated as required by law. The version posted on Royal’s website is the current version.

Contact Royal

For questions about this Privacy Policy or to submit a privacy request, contact:

Royal Property Management Group, Inc.
Attention Privacy Request
16456 Bernardo Center Drive, Suite 200
San Diego, CA 92128
Office 858-312-8170
Email info@royalpropertymgmt.com

For leasing questions or matters concerning a specific property, contact the property’s management office directly. Please do not include Social Security numbers, financial-account credentials, medical records, or other highly sensitive information in ordinary email.